Financial Assistance
If you need help paying your utilities, contact the social service agency below that serves your community. If you're not sure which agency to call, view the interactive map below to find one that can serve your needs.
If you need additional time to pay your bill, you can also request a payment due-date extension.
The CoServ Charitable Foundation supports the following agencies to assist qualifying CoServ Members and Customers during tough times.
CCF-funded social service agencies:
All Community Outreach (ACO) began in 1985. ACO’s mission is to transform lives by providing essential human and social services in its communities. ACO provides free comprehensive human services to help families avoid hunger and homelessness and gain financial security.
Services Offered:
Income Support Services (such as food, clothing, housing and utility assistance, medical visits and prescriptions assistance) and Education and Employment Services (including GED classes, college assistance, financial literacy, and career counseling)
Service Area:
North Texas
Contact:
Janet Smith, Director of Income Support
972-727-9131
jsmith@acocares.org
Address and Phone:
801 E. Main St.
Allen, TX 75002
972-727-9131
Hours:
8:30 a.m. to 4:30 p.m., M-F
State and Federal Assistance:
The Brazos Electric Ratepayer Hardship Fund provides bill credits to eligible low-income residential Members to help offset some of the financial impacts due to the high costs incurred during Winter Storm Uri. Click here for additional information about the program, including eligibility requirements, and to submit your application.