Highland Village Cutover Project
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Project Details
In 2026, CoServ will be performing much needed infrastructure upgrades within the city of Highland Village, specifically between F.M. 407 and north of Penjay Lane. This area is one of the last remaining sections of CoServ lines that have not been converted to higher-capacity lines.
The project will benefit approximately 1,200 CoServ Members by delivering improved reliability, enhanced safety, and greater capacity for future growth.
CoServ is committed to minimizing the impact on Members and the community. We are working closely with the City of Highland Village to ensure a smooth process and timely completion.
The scope of this project will require it to be divided into two phases:
- Phase 1: North of Penjay Ln. & Brazos Blvd.
- Phase 2: South of Brazos Blvd. to 407
[ADD MAP WITH PHASES OUTLINED]
What to Expect
All existing infrastructure, including poles, wires, and any other supporting equipment, such as transformers, will be replaced as needed.
Much of the infrastructure is in Member’s backyards, which will mean CoServ will need to access property with equipment and personnel.
Read our Scam Awareness article to know what to look for from CoServ Employee’s if you get a knock at the door.
Before work Begins in your immediate area:
- CoServ will contact you via email, door hangers, and face-to-face (if Member is available).
- Be sure to register for a SmartHub account to receive the latest updates and notifications.
- You will see CoServ crews, equipment, and vehicles in the area. Our contractor, Primoris T&D, may also be present at times.
- CoServ will document the areas impacted by the upgrade with photos and videos before and after work is completed.
During Work
- CoServ crews and contractors* will be present performing work in and around Members’ homes/backyards.
- Large equipment may need to be brought in to complete work. In most cases, equipment should fit through a standard 36” gate. You will be notified if additional work is needed to complete the upgrade at your home.
- You can expect outages of up to 6 hours while work is completed.
- CoServ will exhaust all measures to ensure that the Member has advanced notice of at least 72 hours.
- Please note that we will notify you in advance of planned outages. However, unforeseen circumstances can and may arise, causing power blinks or other outages in your area. CoServ will make every effort to minimize unplanned outages whenever possible.
- Some streets may need to be shut down while work is being performed. Road closures will be coordinated with the City of Highland Village, and all required signage will be posted.
- If a dead-end street needs to be closed, Members will be given advanced notice to make prior arrangements as needed.
After Work is Completed
- CoServ crews strive to leave all property in the same condition or better than it was found. However, given the extent of the work required, damage can still occur despite our best efforts. Members should report concerns promptly via the form below.
- An email will be sent to all residents once the work has been completed.
Project Status & Timeline
Project Timeline
- Preliminary Inspections:
- Work Area: Between F.M. 407 and north of Penjay Lane
- Estimated dates of work: January 12 – 19, 2026
- Phase One:
- Work Area: North of Penjay Ln. & Brazos Blvd.
- Estimated dates of work: January 19, 2026 - mid-June 2026*.
- Phase Two:
- Work Area: South of Brazos Blvd. to 407
- Estimated dates of work: July 2026 – January 2027*
*weather permitting.
Infrastructure Replacement Details
Wires: will be upgraded from 7.2 kV to 14.4 kV, standardizing capacity across CoServ’s infrastructure and allowing for future growth
Poles: Existing wooden poles will be replaced with new fiberglass poles in a brown finish designed to resemble traditional wood. These upgraded poles offer several advantages:
- Enhanced resiliency because the composite materials used make them ideal for grid reliability enhancement.
- Longer service life than wooden poles. Reduces the frequency of replacements and lowers future installation costs.
- Pest Protection. Poles are unaffected by termites, woodpeckers & bees.
- Color and UV protection prevent material breakdown, ensuring they maintain their appearance throughout the life of the pole.
- Safer for crews because their lighter weight makes it easier to handle and install.
Damage Mitigation & Remediation
CoServ crews aim to leave all property as good or better than it was found. However, with the extent of work needed, damage can occur despite our best efforts. Members should report concerns promptly via the form below.
Property damage form
CoServ will thoroughly document all work areas before and after construction to ensure transparency and to protect Members and CoServ. This process helps guarantee that properties are restored to their original condition—or better—once the work is complete.
Member Support
We understand this work may feel disruptive, especially in your backyard, and it’s natural to have concerns about trees or property. Should you have any questions please contact our Customer Care or Development Services department.
General Questions
CoServ Customer Care
contact@coserv.com
940-321-7800
If you or someone in your household requires life-sustaining equipment powered by electricity, we encourage you to complete a Residential Critical Care Status Application if you haven’t already done so.
FAQ
When will the infrastructure upgrade take place in my area?
The Highland Village Cutover Project is scheduled to begin preliminary inspections in January 2026. Work will be divided into two phases, with Phase 1 starting in mid-January and Phase 2 beginning in July 2026. You’ll receive advance notice before work begins in your immediate area.
Will I be notified before work begins near my home?
Yes. CoServ will notify you via email, door hangers, and in-person visits (if available) before work starts in your area. Make sure you’re registered for a SmartHub account to receive timely updates.
Will there be power outages during the upgrade?
Yes, you can expect outages of up to 6 hours while work is completed. CoServ will provide at least 72 hours’ advance notice before any scheduled outage*.
*Please note that we will notify you in advance of planned outages. However, unforeseen circumstances can and may arise, causing power blinks or other outages in your area. CoServ will make every effort to minimize unplanned outages as much as possible.
How long can I expect my power to be out?
Most outages will last up to 4 to 6 hours. We’ll do our best to minimize disruption and keep you informed.
What if I or someone in my household is on life-sustaining equipment?
If you or someone in your household requires life-sustaining equipment powered by electricity, we encourage you to complete a Residential Critical Care Status Application if you haven’t already, and notify CoServ personnel when they come to the door.
Critical Care Account holders are notified in advance of any scheduled outages, such as during maintenance or equipment upgrades. And, during unexpected outages, they receive high priority as we restore power.
What if I work from home and can’t be without power?
If you work from home, please notify CoServ personnel when they come to your door about your situation. We will do our best to work with you as much as possible.
What steps does CoServ take to protect my property during construction?
CoServ will thoroughly document all work areas before and after construction to ensure properties are restored to their original condition—or better. We aim to minimize impact and address any concerns promptly.
How will CoServ document the condition of my property before and after work?
Crews will take photos and videos of all work areas before and after construction. This helps ensure transparency and protects both Members and CoServ.
What should I do if I notice damage after the work is completed?
If you have concerns about property damage, please report them promptly using the Property Damage Form or by contacting CoServ Development Services at devservices@coserv.com or 940-270-6825.
What changes are being made to the poles and wires?
Existing wooden poles will be replaced with new fiberglass poles, which offer enhanced resiliency, longer service life, and better pest protection. Wires will be upgraded from 7.2 kV to 14.4 kV to standardize capacity and support future growth.
Will the new poles look different from the old ones?
The new fiberglass poles will be brown in color, similar to traditional wooden poles, and are designed to blend in with the existing landscape.
How can I verify that someone at my door is a CoServ employee or contractor?
All CoServ employees and contractors are required to carry identification. For tips on recognizing legitimate CoServ personnel, please read our Scam Awareness page.
Who can I contact if I have questions or concerns during the project?
For general questions, contact CoServ Customer Care at contact@coserv.com or 940-321-7800. For property-specific questions, contact CoServ Development Services at devservices@coserv.com or 940-270-6825.
Will there be road closures during the project?
Some streets may need to be temporarily closed while work is being performed. Road closures will be coordinated with the City of Highland Village, and all required signage will be posted.
Affected Members will receive advance notice of any road closures in their immediate area, allowing time to make necessary arrangements.